COVID-19 Announcement

Our staff are back protecting our customers and our customers property. However, with the “new normal”, we have provided all of our staff with appropriate PPE and hand sanitising equipment in line with Government guidelines.

All of our staff are trained in its appropriate use, and we endeavour to minimise risk where-ever possible.

Emergency call-out cover.
We will continue to provide emergency call-out cover throughout this period. All issues that can be solved remotely, will be.
 
What about my routine maintenance visit?
Clients with routine maintenance will have the maintenance check carried out following resumption of normal activities as advised by the government. Clients are requested to bear with us during this period as we are likely to be very busy.
 
How will this affect my insurance?
We have contacted our accreditation body the "SSAIB" who agree that these measures are appropriate and acceptable for us to maintain our accreditation throughout this time. If you have any concerns please contact your insurance company to discuss these extenuating circumstances. 
 
What if I have an issue with my alarm and require a visit?
We will strive to solve your issue over the phone. If we deem a site visit to be essential you be visited by an engineer who will take all appropriate precautions. These include hand-washing and/or use of hand sanitiser, social-distancing and cleaning any surfaces touched. Any individual in the at risk category will be asked to not engage in any contact with our engineers, for their own safety. 

We would like to wish all our clients the very best during this difficult period and look forward to seeing you very soon. In the meantime, stay safe, stay home and stay happy

If you have any questions or queries, please don't hesitate to contact us on 01803 523455 or admin@safegardsecurity.co.uk